Chamber Chatter

Volunteers really make our town a community. Every event and organization would not exist without the dedication of the volunteers. The TRCOC itself has committees of volunteers that organize the Golf Tournament, Grizfest Parade, the upcoming Comedy Night, Coal Forum and the Christmas Gala. Each volunteer chair and their committee of volunteer members put in countless hours of their own time to make each event successful. So again I would like to say a very special thank you to all our volunteer chairs and committees members. I would also like to thank Kimberly Garneau and Fire Chief Matt Treit for being the judges of the Grizfest Parade. So please shake the hand of those who volunteer and remember to thank them for their efforts and commitments. Most importantly become a volunteer yourself to help make our community even stronger and each event more successful.

Customer service is one of the key factors in running a successful business. To acknowledge your customer with a simple hello and of course asking if you can assist them, are basic retail rules. Great customer service has positive effects not only on retail businesses, but with all types of businesses. After all, we are all selling a service or product to a buyer. Each person is a potential customer, and if you treat people with respect and courtesy they will remember and come back. When a customer asks a question about a product or service and you do not know the answer. It is perfectly all right to say that you don?t know, but you will find out for them. Follow through is essential, it shows that customer that you do care about their request, and even though you do not know the answer you are making the effort to find out. If you are out of a product or very busy with your services, ensure your customer that they are still important and when their request might be fulfilled. So instead of just saying you are out of the product and walking away, or too busy with other commitments to take on new jobs. Let the customer know the facts and apologize for not being able to help them at this particular time, however let them know when your next shipment of product arrives or when you would be able to fit them into your schedule. From a marketing aspect introduce them to a similar substitute product that the customer could purchase.

The important thing to remember is to let the customer know they are important to your business and you will assist them as best you can. Most customers will appreciate the way they were treated and even though you may not be able to help them at that moment they will be more understanding.

Working together to make our community the best that it can be is the ultimate goal of our businesses.