Passengers give thumbs-up to NH Connections medical travel services program

Northern BC residents who?ve used the new NH Connections medical travel program in its first three months of service have given a strong endorsement of the program.

The results of over 100 completed surveys indicate:

o98 per cent of riders found making a reservation easy and simple;

o97 per cent of riders thought the cost for travel was fair;

o93 per cent of riders easily found the pick-up and drop-off locations;

o98 per cent of riders found the buses comfortable;

o94 per cent of riders had the right amount of time at rest stops;

o90 per cent of riders had enough time for their appointments;

o99 per cent of riders would use the service again.

?The government committed to provide patients in the North with affordable transportation to their specialized medical appointments and Northern Health Connections is fulfilling that commitment,? said Minister of Health George Abbott. ?We?re pleased to see that Northern Health Connections is such a success and that it is getting very positive feedback from its passengers.?

Passengers have also provided many helpful suggestions for the program, and have provided strong compliments to NH Connections drivers for their friendly and helpful approach.

?The feedback clearly shows what a terrific job that our contractor Diversified Transportation and their experienced drivers are doing to provide this service to Northern British Columbians,? said Sean Hardiman, NH chief liaison officer and manager responsible for NH Connections. ?We appreciate their hard work and thoughtful approach to providing the service.?

Northern Health Connections is now fully in service with 15 routes serving communities across Northern British Columbia. Northern Health is also the major funding partner in the new Skeena Regional Transit Service connecting Kitimat and Terrace, and the First Nations communities of Kitsumkalum, Gitaus, and Kitamaat Village.

Northern Health Connections is available to all Northern British Columbians who need to travel to a specialized medical appointment. NH Connections uses custom-fitted wheelchair accessible buses and coaches that provide both same-day short-distance trips, as well as long-distance travel.

More information is available through the NH Connections booking line of 1-888-647-4997 or on-line at

$4 million a year in new funding from the Government of British Columbia supports the NH Connections program. The funding is specifically earmarked for patient transportation assistance.